Longsunmotor Privacy Policy

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make purchases on our website (www.longsunmotor.com, hereinafter referred to as "this Website" or "we"). By accessing or using this Website, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

1. Collection of Personal Information

When you visit this Website, we collect information about your device, your interactions with the Website, and information necessary to process your purchases. If you contact customer support at customerservice@longsunmotor.com, we may collect additional information. For the purposes of this Policy, "Personal Information" refers to any information that can uniquely identify an individual, including the information described below. Details of the specific information collected and the purposes for collection are set out in the following list.

1.1 Device Information

• Examples of Collected Personal Information: Browser version, IP address, time zone, cookie information, websites or products browsed, search terms, and ways of interacting with the Website.
• Purpose of Collection: To accurately load Website content and optimize Website performance through the use of analytics.
• Source of Collection: Automatically collected through cookies, log files, web beacons, tags, or pixels.
• Disclosure for Business Purposes: Shared with our data processor, Shopify.

1.2 Order Information

• Examples of Collected Personal Information: Name, billing address, shipping address, payment information (including credit card number), email address, and phone number.
• Purpose of Collection: To fulfill contractual obligations to provide you with products or services, process payment information, arrange logistics and delivery, provide invoices and/or order confirmations, communicate with you, screen potential risks or fraudulent activities related to orders, and send you information and advertisements about products or services in accordance with your stated preferences.
• Source of Collection: Directly from you.
• Disclosure for Business Purposes: Shared with our processors, Shopify, and PayPal.

1.3 Customer Support Information

• Examples of Collected Personal Information: Name, shipping address, phone number, email address.
• Purpose of Collection: To provide customer support, resolve product-related inquiries, and handle after-sales issues related to orders.
• Source of Collection: Directly from you.

2. Minors

We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at customerservice@longsunmotor.com at the address below to request its deletion.

3. Sharing of Personal Information

We share your Personal Information with service providers as described above to assist in providing services and fulfilling contracts with you. For example:

• We use the Shopify platform to operate our online store. You can review how Shopify processes your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, respond to legal information requests such as subpoenas/warrants, or protect our own rights and interests.

4. Behavioral Advertising

As mentioned above, we use your Personal Information to send you targeted advertisements or marketing messages that we believe may be of interest to you. For example:

• We use Google Analytics to understand how customers use this Website. You can learn how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.
• You can also opt out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.

5. Use of Personal Information

We use your Personal Information to provide you with services, including: selling products, processing payments, delivering and fulfilling orders, and sending you information about new products, services, and promotions.

6. Legal Basis

6.1 Data Protection Act 1998

Under the Data Protection Act 1998, you have the right to request details of the Personal Information we hold about you. A small fee will be charged for this service. To obtain a copy of your Personal Information, please get in touch with us using the contact information provided below.

6.2 CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the "right to know"), transfer it to a new service, and request correction, update, or deletion of your Personal Information. To exercise these rights, please get in touch with us using the contact information provided below.

If you wish to designate an authorized agent to submit a request on your behalf, please get in touch with us at the Email provided below.

7. Cookies

Cookies are small data files downloaded to your computer or device when you visit this Website. We use a variety of cookies, including functional, performance, advertising, and social media/content cookies. Cookies enhance your browsing experience by recording your actions and preferences (such as login status and region selection). This means you do not need to re-enter this information each time you return to the Website or browse different pages. Cookies also provide information about how users use the Website, such as whether they are first-time visitors or regular users.

Most browsers accept cookies by default, but you can choose whether to accept cookies through your browser settings (usually located in the "Tools" or "Preferences" menu). For detailed instructions on modifying browser settings and blocking/managing/filtering cookies, please refer to your browser's help documentation or visit professional websites such as www.allaboutcookies.org.

You can control and manage cookies in a variety of ways. Please note that deleting or blocking cookies may affect your user experience, and some features of this Website may not function properly.

In general, cookies help us provide better Website services by monitoring users' preferences for different pages. Cookies will never allow us to access your computer or obtain any Personal Information other than what you actively share. You can choose to accept or reject cookies. Most browsers accept cookies by default, but you can usually modify your browser settings to reject cookies. This may result in you being unable to fully use the Website's functions.

8. Links to External Websites

This Website may contain links to other relevant websites. However, please note that when you leave this Website through these links, we have no control over other websites. Therefore, we cannot be responsible for the protection and privacy of the information you provide when visiting such websites, and such websites are not bound by this Privacy Policy. You should proceed with caution and review the privacy policies applicable to such websites.

9. Changes to Terms

We may update this Privacy Policy from time to time to reflect changes in business practices or other operational, legal, or regulatory requirements.

If you believe that the Personal Information we hold about you is incorrect or incomplete, please contact us at customerservice@longsunmotor.com by email as soon as possible. Upon verification of incorrect information, we will correct it promptly.

10. Contact Information

For more details on our privacy practices, to ask questions, or to submit complaints, please contact us at customerservice@longsunmotor.com using the following methods:

If you are not satisfied with the outcome of the complaint handling, you have the right to file a complaint with the relevant data protection authority. 

11. List of Collected Cookies

The following table lists the cookies we collect and the information they store:

Cookies	Cookie Description
cart	The association with your shopping cart.
category_info	Stores the category info on the page, which allows for displaying  pages more quickly
compare	The items that you have in the compare products list.
currency	Your preferred currency.
customer	An encrypted version of your customer id with the store.
customer_auth	An indicator if you are currently logged into the store.
customer_info	An encrypted version of the customer group you belong to
customer_segment_ids	Stores the customer segment id.
external_no_cache	A flag, which indicates whether caching is disabled or not.
frontend	Your session id on the server.
guest-view	Allows guests to edit their orders.
last_category	The last category you visited.
last_product	The most recent product you have viewed.
newmessage	Indicates whether a new message has been received.
no_cache	Indicates whether it is allowed to use the cache.
persistent_shopping_cart	A link to information about your cart and viewing history if you have asked the site.
recentlycompared	The items that you have recently compared.
store	The store view or language you have selected.
user_allowed_save_cookie	Indicates whether a customer is allowed to use cookies.
viewed_product_ids	The products that you have recently viewed.
wishlist	An encrypted list of products has been added to your wishlist.
wishlist_cnt	The number of items in your wishlist.